About YPS
Our client are an industry leader in automated wrapping and packaging systems and have been successfully trading for over 4 decades. Due to continued growth they are looking to hire a Field Service Engineer to join the business
Responsibilities of Field Service Engineer:
- Having the ability to liaise with both customers and colleagues to ensure we maintain
the customer service excellence that we pride ourselves on, is essential to the role.
- Servicing, maintaining, and installing a range of equipment at customers sites
nationwide.
- Attend customers site in a timely manner to carry out the task assigned and deliver
exceptional customer service.
- Respond to customer demand promptly and professionally working autonomously as
well as part of a wider team,
- Install new machines and provide full operator training individually and as part of a
team.
- Communicate effectively to liaise with:
- Customers both on site and to help to diagnose problems over the phone.
- The engineering and admin team
- The sales team.
- Participation in training courses, as and when required.
- This post does involve regular travel and overnight stays at short notice, as required.
Required skills of Field Service Engineer
The minimum skills and qualifications required for this role include:
- Recognised electrical engineering qualification.
- Field engineering experience is essential.
- PLC interrogation experience is essential.
- In particular Siemens S7/TIA & OMRON
- Excellent communication skills and the ability to be a team player.
- Full UK driving licence.
- Polite telephone manner.
- Self-Motivation with the ability to work under pressure and manage deadlines.
- The ability to provide a digital job report on completion of a daily task using excellent
English/Grammar.
Salary Range £40,000 – £50,000 dependent upon experience and skill set.
This is a salaried position with a companywide annual discretional bonus scheme.
- Guaranteed annual review.
- Contributory pension scheme currently to 3% of salary.
- A quality company vehicle (not a van but tax efficient) is provided which is fully
expensed for personal use also.
- Any specialised tools required to do the job in hand.
- Fully expensed mobile phone for professional and personal use.
- An iPad is provided for service reports but can be used for personal use also.